Privacy Policy

At Cattleya Technosys Pvt. Ltd, we consider an individual’s privacy and data protection as one of our core commitments. This Privacy Policy applies to those who visit the Websites owned and operated by Cattleya Technosys Pvt. Ltd as well as users of our Service(s). This Privacy Policy describes how Cattleya Technosys Pvt. Ltd collects, uses, shares and secures the personally identified/ identifiable information you provide. It also describes your choices regarding use, access, and collection of your personal information. The use of information collected through our service(s) shall be limited to the purpose of providing the service for which the Customer has engaged Cattleya Technosys Pvt. Ltd.

If you have questions or complaints regarding our privacy policy or practices, please contact us at reachus@cattleyatech.com.

How Do We Collect, Use, and Share Your Personal Information and Other Information?

Data Collection

We may collect the following personal information from you when you use our Service(s):

  • Camera, contacts, latitude, longitude and push notifications for our app.
  • Contact Information, such as name, email address, mailing address, IP address, geographic location, or phone number;
  • Information about your business, such as company name, company size, business type
  • Unique Identifiers, such as username, account number or password;
  • Name and email address when you provide feedback from the Service(s)

Use

We may use the personal information collected from within the Websites or when you use the Service(s) to:

  • Provide you with the Service(s)
  • Send you communication from the Service(s)
  • Send you requested product or service information
  • Respond to customer service requests
  • Administer your account
  • Send you promotional and marketing communications
  • Respond to your questions and concerns

When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.

Share

Except as outlined in this Policy, your information will never be sold to or shared with other companies or organizations for commercial purposes or otherwise. We may transfer personal information to our subcontractors that help us provide our Service(s).

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app Google Play Services

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Correction or Removal of Personal Information

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at reachus@cattleyatech.com

Cattleya Technosys Pvt. Ltd acknowledges that you have the right to access your personal information. Cattleya Technosys Pvt. Ltd collects information on behalf of our customers, and has no direct relationship with the individuals with whom our customers may interact using the Service(s). If you are a customer of one of our customers (“End-Customer”) and would no longer like to be contacted by that customer, please contact the customer that you interact with directly. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Cattleya Technosys Pvt. Ltd’s customer (the data controller). If requested to remove data, we will respond within a reasonable timeframe.

Retention of Personal Information

We retain Personal Data we process for as long as an Account is active or as needed to provide the Service(s). If you wish to terminate your Account or request that we no longer use Your Data, please contact us at reachus@cattleyatech.com. We will retain Your Data as necessary to comply with our legal obligations, maintain accurate financial and other records, resolve disputes, and enforce our agreements. We delete all your data once you raise the request to reachus@cattleyatech.com except as otherwise prohibited by applicable law.

Processing Personal Information

We are the data processors and not the data controllers of the information on our platform for purposes of the EU Directive on Data Protection (Directive). Our EEA based customers, who control their customer data and send it to Cattleya Technosys Pvt. Ltd for processing, are the “controllers” of that data and are responsible for compliance with the Directive. In particular, Cattleya Technosys Pvt. Ltd’s customers are responsible for complying with the Directive and relevant data protection legislation in the relevant EEA member state before sending personal information to Cattleya Technosys Pvt. Ltd for processing. We work with our customers to help them provide notice to their customers concerning the purpose for which personal information is collected. We store and process data, including personal information, in the United States and the European Economic Area (“EEA”) and possibly in other countries through third parties that we use to operate and manage the Service(s). When you access or use our Websites or the Service(s), or otherwise provide information to us, you are consenting, on behalf of you and your authorized agents or End-Customers, (and representing that you have the authority to provide such consent) to the processing and transfer of information in and to the United States and other countries which may have different privacy laws from your or their country of residence. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. We may enter agreements with our customers located in the EEA to provide them access to our Service(s), which includes the processing of information relating the End-Customers.

We do not own, control or direct the use of the information stored or processed on our platform, and in fact we are largely unaware of what information is being stored on our platform and only access such information as reasonably necessary to provide the Service(s) (including to respond to support requests), as otherwise authorized by our customers or as required by law. It shall be our customers’ responsibility to inform the End-Customers about and obtain necessary consent for any personal information that is collected through our customer’s use of the Service(s). As the processors of personal information on behalf of our customers, we follow their instructions with respect to the information they control to the extent consistent with the functionality of our Service(s). In doing so, we implement technical, physical and administrative measures against unauthorized processing of such information and against loss, destruction of, or damage to, personal information as more fully described under the section below entitled, “Protection of Information”.

Analytics

Cattleya Technosys Pvt. Ltd uses third party software for analytics. All metrics information collected from your usage of the Service(s) shall be transmitted to analytics provider(s). This information is then used to evaluate how users use Cattleya Technosys Pvt. Ltd, and to compile statistical reports on activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service(s) and to personalize the experience for you. Aggregated information and analysis may be made public where desired by Cattleya Technosys Pvt. Ltd. Third party analytics software will not share your PII or associate your PII with any other data held by them.

Use of Cookies


When you use our Websites or Service(s), we may store some information on your computer. This information will be in the form of a “cookie” or similar file/ technologies. Cookies are small pieces of information stored on your hard drive, not on the Cattleya Technosys Pvt. Ltd website. We do not use cookies to spy on you or otherwise invade your privacy. They cannot invade your hard drive and steal information. We use cookies to help you navigate the Web Sites and Service(s) as easily as possible, and to remember information about your current session. These are the Session Cookies and they are removed from your system when you close the web browser or turn off the computer. You must enable cookies on your web browser to use the Service(s).

Essential Cookies: These cookies are essential for the basic functionalities offered by the Service(s). This class of cookies helps in keeping a user logged in to the Service(s) and remember relevant information when they return to the Service(s). These cookies are essential for the basic functionalities offered by the Service(s).

Insight Cookies: These are used for tracking the user activities within the Service(s), which in turn helps us in improving your user experience.

Marketing Cookies: These are used for providing you with customized and interest-based ads based on your browsing behavior and other similar activities on our Websites.

Bot Detection Cookies: This type of cookie collects information regarding the device you use to access our Site, including IP address and device identifying information. We use these cookies and the information they collect for web-traffic filtration and fraud prevention purposes. We also share the information that we collect using this type of cookie with subscribers to our services, which they in turn use for web-traffic monitoring and filtration and fraud prevention purposes.

Social Media Features

Our Website includes social media features, such as the Facebook “Like” button, the “Share This” button or interactive mini-programs. Where we have your consent, these features may collect your IP address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy policy of the company providing them.

Links to Third Party Sites

Our Websites contain links to other websites that are not owned or controlled by Cattleya Technosys Pvt. Ltd. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects personal information.

Communications from the Website(s)

We may use your email address to send our newsletters and/ or marketing communications. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the emails you receive or by contacting us at reachus@cattleyatech.com

We will send you announcements related to the Service(s) on occasions when it is necessary to do so. For instance, if our Service(s) is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may deactivate your Account.

Protection of Information

The Websites and Service(s) have industry standard security measures in place to protect against the loss, misuse, and alteration of the information under our control. When you provide us with sensitive information (such as credit card information or login credentials), we will encrypt that information via Secure Socket Layer (SSL).

While there is no such thing as “perfect security” on the Internet, we take all reasonable steps to ensure the safety of your personal information. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites or via the Service(s) and any transmission is at your own risk. Once we receive your personal information, we will use strict procedures and security features to try to prevent unauthorized access.

Additionally, you retain all rights of ownership to your personal data we collect. Except as set forth herein under sections elaborating on use of your personal information above and legal disclosure below we will not sell or share your personal data with any third parties or use your personal data to compete with you. Your privacy and the privacy of your customers are of utmost importance to us. If you have questions about our security you can contact us at reachus@cattleyatech.com .

Testimonials

We post customer testimonials/ comments/ reviews on our Websites which may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to post their name along with their testimonial. If you want your testimonial removed, please contact us at reachus@cattleyatech.com .

Corrections and Updates

Upon request Cattleya Technosys Pvt. Ltd will provide you with information about whether we hold any of your personal information. To request this information please contact us at reachus@cattleyatech.com .

We allow users of the Service(s) or Website to access, update or modify their information by contacting us at reachus@cattleyatech.com . We seek to respond to requests for access or modification as soon as possible and within reasonable time frame

Children's Personal Information

Cattleya Technosys Pvt. Ltd does not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Websites or Service(s). We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Service(s) or Websites without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through our Websites or Service(s), please contact us and we will endeavor to delete that information and terminate the child's account from our databases.

Legal Disclosure

We reserve the right to disclose your personal data as required by applicable law, in response to lawful requests by public authorities, including meeting national security or law enforcement requirements and when we believe that disclosure is necessary to protect our rights and/ or to comply with a judicial proceeding, court order, or other legal process served on us. Your personal data will also be shared between our Group Companies for the activities permitted under this Policy.

In the event Cattleya Technosys Pvt. Ltd goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred. You will be notified via reachus@cattleyatech.com and via a prominent notice on our Websites of any such change in ownership or control. We may also disclose your personal information to any other third party with your prior consent.

Contacting Cattleya Technosys Pvt. Ltd

If you have any questions about this Privacy Policy or your dealings with Cattleya Technosys Pvt. Ltd, you can contact us at reachus@cattleyatech.com .

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